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Refund policy

At Vanessa Arcane Art LLC, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, please review our refund policy below.

1. Returns & Refund Eligibility

We accept returns and refunds under the following conditions:

  • Items must be returned within [X] days of delivery.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Custom or commissioned artwork
  • Digital downloads or digital products
  • Gift cards
  • Sale or clearance items

2. How to Request a Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us at [Your Email] within [X] days of receiving your order. Include your order number and reason for the return.
  2. Wait for Approval – We will review your request and provide instructions if the return is approved.
  3. Ship the Item – If eligible, you will be responsible for returning the item to the address provided. Return shipping costs are non-refundable unless the item is defective or incorrect.

3. Refund Processing

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • If approved, refunds will be processed within [X] business days to the original payment method.
  • If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us at

Vanessaarcaneartllc@gmail.com


 within [X] days of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as processing time may vary.
  3. If the issue persists, contact us at 

    Vanessaarcaneartllc@gmail.com

     for further assistance.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at 

Vanessaarcaneartllc@gmail.com

7. Contact Us

For any refund or return inquiries, please reach out to:
📧 Vanessaarcaneartllc@gmail.com

📞 9546668576